Piscitelli Appraisal Service: Using technology to improve your customer experience
At Piscitelli Appraisal Service, we have a confession to make. We always have the latest nerdy gadgets. We use the best and newest technology around to bring you high-quality, accurate appraisals.
If you ask the average appraiser, most will agree that much has changed with nearly every aspect of the appraisal business. Since cutting corners on analysis isn't an option for an ethical appraiser, we've found that the best place to save time is by adjusting our workflow. The appraisers that have continuously embraced new technology have been the ones able to provide their customers with more accurate reports, better customer service and faster turnaround times.
Experience the difference a tech savvy appraiser can makeContact Piscitelli Appraisal Service
Simple online ordering
In the past, a great deal of orders were ordered via fax and were confirmed with phone calls once we arrived at the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different different now. When an order is placed on the site, we receive a mobile notification. We can even log into this site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Piscitelli Appraisal Service understands that real estate is all about speed. The less waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
At the least, you can expect us to deliver your final report electronically as a PDF. Many clients prefer email because they're accustomed to receiving attachments like PDFs in their inbox. It's much faster than previously, before the days of email. But,we've even been able to innovate report delivery with this website.
Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an email because of the file size? We provide a solution for those problems, too. When we deliver an appraisal through our website, the client receives a link via email to retrieve the PDF. By bypassing email completely we get around any problems caused by file size. Best of all, the file is hosted on our site for 90 days. So if you lose the file, you can log back into our site and retrieve it - saving you time, since we won't even need re-send the report.
Innovative technology in the field
The appraisal process is nothing if not a detail-oriented system. We spend much of our time obtaining the facts on the subject property, as well as the local market data and trends. Once again, technology has stepped in to help Piscitelli Appraisal Service.
Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using an application for our phone that allows us to sketch a floorplan right on site. Rather than using a clumsy, old tape measure, more and more appraisers are utilizing accurate laser measuring devices, making even hard to reach areas accesible.
Using this technology allows us to ensure an accurate report, avoiding call-backs and revisions. This can be a real money saver for busy appraisal clients.
Simplified digital work files
It would be much easier if appraisers could complete an appraisal, deliver it, and never be concerned with seeing that report again. However, appraisals are used to demonstrate the condition of a property on the inspection date. Therefore, appraisers must keep their reports for 5 years, allowing them to recall any appraisal at any time to defend the valuation or to be used in legal proceedings.
Here again, Piscitelli Appraisal Service uses all the technology available to us to improve service. We store every part of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we can pull up the entire file whenever it's needed and recall exactly what that assignment was about.
We wanted to give you a bit of insight into how we use technology daily. Investing in the right software, gadgets, and a high level of customer service allows the appraiser to deliver reports more efficiently, with a higher level of accuracy. All of which helps keep our costs down, and ultimately save you, our cilent, time and money.